Shipping in the USA Shipping & handling is only $5.50 per order within the United States, and free for orders greater than $70 (only within the United States). We ship to US destinations by first class mail which normally takes 2 to 9 business days but can occasionally take a little longer. We also have a faster option for 8 dollars which normally takes 1 to 5 business days. Sometimes the postal service takes longer to deliver and we have no control over this. We do ship to APO destinations, WE STRONGLY SUGGEST PRIORITY SHIPPING FOR APO ADDRESSES. Please note that shipping can be delayed during holidays.
SEE BOTTOM OF PAGE FOR A LIST OF MANY COUNTRIES WE SHIP TO.
UPS to USA destinations If you need your product quickly, for an additional charge we have:
UPS ground - $11 - takes 2 to 7 business days. We ship from California. UPS three day - $14 - takes 3 business days to arrive. We may manually add a few dollars extra if the package is over 3 pounds. UPS 2nd day - $17 - takes 2 business days to arrive. We may manually add a few dollars extra if the package is over 3 pounds. UPS or FedEx next day - $27 - arrives the next business day. We may manually add a few dollars extra if the package is over 2 pounds. If you order before 1:30 PM Pacific time you can almost be guaranteed that your package will be shipped that day. We may, at times, be able to ship that day up to 2:30 or even 3 PM, but we can't guaranteee this, it depends how many packages we still have to ship. Note: UPS and FedEx are closed during holidays and weekends.
For questions about your shipment, Email our shipping department, including your order number and full name, directly at advancephysicianformulas@gmail.com PLEASE BE CERTAIN TO PUT YOUR ORDER NUMBER ON THE SUBJECT LINE SO IT CAN BE ANSWERED IN A TIMELY MANNER. If you have not had a response in 2 to 3 hours during business hours, call 1-800-570-8840 and ask to speak with Mark, the supervisor of the shipping department -- Available times are 8 am to 4 pm Pacific.
International Shipping Canada - Shipping cost is $25 and it is done by global priority with tracking which usually takes 4 to 10 days. Customs in some cases may delay delivery an extra few days. This is not in our control.
International - Shipping charge is by Global Express at a cost of $30 per order. It normally takes 5 to 10 days. Customs in some cases delays delivery by a few days. This is not in our control. Please check with your customs office to see if your country permits the shipment of the products you intend to order. If the package is seized by customs for any reason and we do not receive the package back, we will not be able to issue a refund. If we do receive the package back and the products are in good condition, we will credit you the product cost, but you are still responsible for the shipping charges and a nominal restocking fee. We only have global express shipment for 30 dollars. Weused to have regular shipment for 12 dollars but it had no tracking number and some customers were claiming that they did not receive packages or it took too many weeks and we had no way of tracking the packages so we had to send again. Now we only have global express which is guaranteed to arrive quickly and it rarely gets lost.
Return and Refund Policy: We sincerely hope you get the desired effects from the supplements you purchase. However no one can guarantee that this will happen just as a doctor and pharmacy can make no guarantees that any medications prescribed by a doctor will work in everyone or cause no adverse effects. Each person is unique in their response. One person may notice great benefit from a supplement, while another may have a side effect or an allergy. Yes, natural herbs and supplements, just like medicines, can have side effects. Discuss with your health care provider if a particular supplement is appropriate for you before you purchase. Always start with a low dose, even if it means using a portion of a capsule or tablet. Combining certain supplements together or supplements and prescription medicines can sometimes lead to unexpected reactions. Do not purchase multiple bottles of a supplement if you are not sure whether it will work for you. We cannot guarantee a supplement will help you; however, we do guarantee that the products we are offering are of the highest quality available. We will offer a full refund minus our shipping and handling cost and minus a 7 dollar processing fee (it takes a lot of employee time to process a refund, plus we incur credit card fees both during processing and refunding) if a bottle is returned to us unopened and in excellent condition. This offer applies to items that are returned within 30 days of purchase and you include a copy of the original invoice. This offer is limited to 2 bottles. We also request that you email us first @ advacephysicianformulas@gmail.com to confirm your return and so we can give you a return order number. We don't keep credit card numbers due to security reasons, so please include your cc number when you ship the products back. We are not able to offer a refund once the seal is broken and the bottle is opened. If it is important to you to have the option to return an opened bottle, there may be other websites that offer this option and you could certainly shop with them. Unless you notify us within 30 days of your order (domestic) and 45 days (international), we cannot offer a refund if you claim that you never received your package. See bottom of page why do not not accept opened bottles.
Telephone and Fax Orders If you are hesitant about placing your order online, call our friendly customer care representatives:
Toll free 1-877-225-2466
We will ask for your name, address, credit card #, expiration date, phone number, and which products you wish to order.
If you are calling from outside of the USA, you can reach us at 1-515-332-1365 during regular business hours.
You may Fax your order 1-949-288-6655
Ordering by mail To order by mail, send a check or money order (faster processing) made to Physician Formulas, Inc:
Physician Formulas 212 Technology Drive Suite B Irvine, California 92618 USA
Please include your email address and phone number in case we need to contact you .
Confirmation of Your Order You will receive a confirmation by email within 24 hours of placing your order that says "paid" or "shipped."
SHIPPING OVERSEAS We only ship to the following countries:
A Albania, Algeria, American Samoa, Andorra, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia (DHEA and Yohimbe are not allowed).
B Bahrain, Barbados, Belarus, Belgium, Belize, Bermuda, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria.
C Cambodia, Cameroon, Canada (DHEA and yohimbe are not allowed, pease try to limit your order to a 3 month supply), Cayman islands, Chile, China, Columbia, Cook islands, Costa Rica, Croatia, Czeck republic.
D Djibouti, Dominica, Dominican republic, Dubai.
E Ecuador, Egypt, El Salvador. England, Estonia, Ethiopia.
F Flakland islands, Faroe islands, Fiji, Finland, France (no melatonin or DHEA), French Guiana, French Polynesia, French Southern Territories.
G Gabon, Gambia, Georgia, Gibraltar, Great Britain and Northern Ireland, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guyana.
H Holy See (Vatican City), Honduras, Hong Kong, Hungary.
I India, Indonesia, Iran, Iraq, Ireland (no tribulus), Israel.
J Jamaica, Japan, Jordan.
K Kenya, Korea (South), Kuwait.
L Latvia, Lebanon, Libya, Liechtenstein, Lithuania, Luxembourg.
M Macao, Macedonia, Madagascar, Malaysia, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius. Micronesia, Moldovia, Monaco, Montserrat, Morocco, Mozambique, Myanmar, N. Marianna islands.
N Namibia, Nepal, Netherlands Antilles, New Caledonia, New Zealand (no DHEA or Yohimbe), Nicaragua, Niue, Norfold Island.
P Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Phillippines, Pitcairn, Poland, Portugal, Puerto Rico.
Q Qatar.
R Romania, Russian Federation.
S S. Georgia & Sandwich Isl., Saint Kitts & Nevis, Saint Lucia, Saint Vincent & Grenadines, Samoa, San Marino, Saudi Arabia, Seychelles, Singapore, Slovakia, Slovenia, Solomon Islands, Spain, Sweden (no 5htp, DHEA, Ginkgo Biloba, Ginseng, Kava Kava, Melatonin, Pregnenolone, and Yohimbe), Switzerland, Syria.
T Taiwan, Tanzania, Thailand, Trinidad & Tobago, Tunisia, Turkey.
U Ukraine, United Arab Emirates, United Kingom, Uruguay, US Government Army Americas.
V Venezuela, Vietnam, Virgin islands British, Virgin islands US.
Austria, Germany, Holland, Italy: We do not ship to Austria, Germany, Holland (Netherlands), and Italy due to problems with customs returning some of our packages.
MEXICO: We are not shipping to Mexico at this time due to many packages being returned by customs.
MIDDLE EAST: Bahrain, Dubai, Egypt, Jordan, Kuwatt, Saudi Arabia, UAE, Oman: You may need an import license for larger orders of $300 or more. Delivery sometimes takes up to a month. You may order Passion Rx from our distributors by calling (0098) 917 342 2723, or 97317241438.
NORWAY: We are no longer shipping to Norway due to problems with customs returning some of our packages.
SOUTH AFRICA: As of August 2007, we are no longer shipping to South Africa since we have had several packages returned to us by customs.
Return Policy Questions: Q. I am hesitant to purchase your products as you seem to have a "Catch 22" return policy. One will not know if the product(s) will work unless they actually try it. Your policy states that the product has to be returned unopened, which negates the ability to try what is sent. I usually know within a very short time if herbs, medicines etc. work with me (by the first 3 days to 1 week). Would I still be able to return the item for a full or partial refund if I find that it doesn't do what the product purports to do? A. When you actually think about pharmaceutical drugs prescribed by your doctor, you will realize that neither the pharmacy nor the drug company will accept a return of a bottle if the antibiotic or other medicine does not work, which is quite often. Considering this, as an herbal supplement company, we do not feel we need to accept returns of opened bottles. There is no way we can please everyone with every product. Plus, accepting returns makes it possible for people to abuse the system and return a product with just a couple of capsules left requesting a refund even if they liked it (and this has happened to us in the past when we were accepting opened bottles). We prefer not to deal with this hassle. There may be other online companies that do accept returns of opened bottles, and if this is important to you, you could certainly shop with them.
Q. I noticed that Physician Formulas products say certified on them. I wondered who certifies the strength and purity and lack of heavy metals in your products. Our products are made at NHK Laboratories which is independent from us. This lab is regularly evaluated by the FDA to make sure all ingredients and the manufacturing processes are within FDA guidelines.
Advance Physician Formulas, Inc is not related, connected, or affiliated with Physicians Formula Inc and does not sell cosmetics or skin care products.
The products and the claims made about specific products on or through this site have not been evaluated by the United States Food and Drug Administration and are not approved to diagnose, treat, cure or prevent disease.
The information provided on this site is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional or any information contained on or in any product label or packaging. You should not use the information on this site for diagnosis or treatment of any health problem or for prescription of any medication or other treatment. You should consult with a healthcare professional before starting any supplementation program, or if you have or suspect you might have a health problem.
Prices and promotions are subject to change without notice.
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